Shipping policy
Shipping Areas We currently ship within South Africa. Delivery is available to most areas, but some remote locations may have limited service.
Processing Time
- Orders are processed within 1-2 business days (Monday-Friday, excluding public holidays)
- You will receive a confirmation email once your order has been shipped
- Due to the perishable nature of our products, orders are carefully packed to maintain freshness
Shipping Methods and Costs
- Standard Shipping: 3-5 business days
- Express Shipping: 1-2 business days
- Shipping costs are calculated at checkout based on your location and order size
Perishable Products
- Our products are perishable and shipped with appropriate packaging to maintain quality
- We recommend someone be available to receive the delivery
- Please refrigerate or store products immediately upon receipt
Tracking Once your order ships, you'll receive a tracking number via email so you can monitor your delivery.
Delivery Issues
- If no one is available to receive your order, the courier may leave a notice
- Please contact us immediately if your order doesn't arrive within the expected timeframe
- For damaged or spoiled items, contact us within 24 hours of delivery with photos
Delays While we strive for timely delivery, we are not responsible for delays caused by courier services, weather conditions, or other circumstances beyond our control.
Contact Us For shipping inquiries, please contact us at sales@kulanuts.co.za